Compliments and Complaints

If you have a compliment or complaint about any of our services, then please contact us to tell us.

If you feel that you have had good service then please email us or send us a testimonial that we can show to new clients. We can anonymise testimonials where they are published.

If you wish to complain about our service then we have a complaints procedure which we would ask you to use. In the first instance, you should complain through our local procedure. If you are dissatisfied with the DDS internal adjudication, you can take your complaint to the Legal Ombudsman. All complaints must be lodged within three years of the act or omission that you wish to complain about (if you would have been aware of the issue within that time); or within six years (if you could not reasonably have been aware of the issue earlier). For a copy of our complaints policy, please click the following link: DDS Policy. DDS is a division of Trident Chambers.

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